Class Enrollment

Customer Service in Healthcare: Dignity and Respect (CNA Training)
Date/Time:	Fri 6/12/2026 from 1:30 PM to 3:30 PM
Location:	Hollywood Presbyterian Medical Center - AUDITORIUM (AUD)
Class Price:	$30.00
Notes:	All are welcome to attend

Customer Service in Healthcare: Dignity and Respect (CNA Training)

(Class may be cancelled for low or no enrollment)

DESCRIPTION:

This program will cover an overview of techniques and skills for customer service to enhance patient satisfaction in healthcare. This will be an interactive class with discussion and role play.

PRICE: 

• Course Fee & Materials: $30.00 

BOOKS/ MATERIALS: All materials will be provided during class. 

• Class materials and books may NOT be returned if opened.

DAY-OF- CLASS INFORMATION:

Arrival Requirements

• Arrive 15–30 minutes early for registration.
• Students arriving late after class begins will be turned away.

Dress Code

In order to maintain a safe and professional presence when attending all HPMC classes, business casual attire is expected of all participants.

**Unacceptable attire includes the following:

• Revealing,  see-through or tight-fitting garments including:
• Tube, tank, crop-tops, nor other low cut tops
• Shorts, skirts, dresses
• Saggy/baggy pants  or shirts
• Leggings without proper longer shirt or sweater coverage
• Ripped or distressed clothing; jeans
• Sandals, slip on shoes without back/heel straps(e.g. “Crocs”), high heeled/platform shoes and no open toe shoes—all are unsafe for class participation
• No gang related attire
• No hats

**Note:  Persons not wearing professional and safe clothing to class may not be admitted and will be asked to reschedule.

CONTINUING EDUCATION (CE):

• 2 Hours Continuing education approved CDPH – CNA/HHA NAC #1046
• 2 Hours, California Board of Registered Nursing CEP #15122 and California EMS CE Provider #62-2034
• If EMS CE hours are requested you must notify the instructor at class

HPMC STAFF IMPORTANT NOTES:

• This course is not a mandatory training. Any staff member who clocks in will not receive paid time.
• No refunds if any part of the course has been attended.
• The entire course must be attended to receive a certificate
• There are no student or new grad discounts for this course.